Helpdesk & Issue Tracking

Capture every billable minute and spot SLA risk before it blows up.

Stop losing revenue to untracked work, late approvals, and surprise overdue tickets. This ready-to-run ticket and time-billing database turns daily ticket activity into invoice-ready work lines, clean workload visibility, and profit clarity by activity and customer.

✅ Instant download

✅ Lifetime access

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Revenue leaking
Untracked time and approval gaps

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SLA fires
Overdue tickets discovered too late

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Margins unknown
No profit view by activity

ResultInvoice faster with approved, billable work

ResultReduce overdue tickets with SLA warning views

ResultFocus on activities that generate real profit

How It Solves These Problems

Billable time clarity
Filter approved, billable lines by date to invoice faster with fewer disputes.

SLA risk radar
See overdue, due-soon, and no-due tickets per agent so nothing slips.

Profit by activity
Compare bill revenue vs labor cost to focus on work that actually pays.

Benefits

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List open tickets by customer, priority, and owner in seconds

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Expose overdue and due-soon tickets before SLAs breach

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Track every work line with minutes, rates, costs, and bill amounts

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Separate billable vs internal work and require approvals before billing

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Rank activities by profit and margin to correct pricing fast

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Identify top customers by revenue, profit, and billable minutes

Action Reports

TicketLineDet, WorkByAgent, and revenue reports include Billable Only and Approved Only prompts so you can invoice from verified lines.

SLAHealth groups by AssignedTo and counts OverdueOpen, DueSoon, and NoDueDate so you can redistribute work immediately.

ActProfit groups by ActivityName and GroupName and calculates Profit and MarginPct from BillAmount minus LaborCost.

TopCustRev ranks customers by summed BillAmount (and Profit) for any work-date range using built-in prompts.

Common Questions

Q: Do I need Microsoft Access to use this database?
A: You can use Microsoft Access on Windows, or the free Microsoft Access Runtime.

Q: Is this a subscription?
A: No. One-time purchase with lifetime access.

Q: When do I get the download?
A: Immediately after PayPal completes your payment.

Q: Does it work on Windows 10 and 11?
A: Yes—compatible with Windows 10 and 11.

Q: How fast can I start using it?
A: Most people can be up and running the same day—download, open it, and start entering data.

Q: What if I'm not very technical?
A: It's designed for simple, day-to-day use with pre-built screens for easy data entry.

What You Get

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Complete Microsoft Access database ready to use

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Four inter-linked Pre-built forms for easy data entry

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15 Professional reports for better insights

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Instant download, lifetime access, no subscriptions

Fast Start

1) Download after PayPal payment

2) Open in Access or Access Runtime

3) Start using it the same day

Helpdesk & Issue Tracking

Only $15.00

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✅ Secure PayPal checkout

✅ Instant download right after payment

✅ Lifetime access (no subscriptions)

Fast Start

After payment, you'll be redirected to your download page.

If you don't have Microsoft Access installed, use the free Microsoft Access Runtime (see System Requirements). Save the downloaded file on your Windows PC and use it, no installation needed.

System Requirements

Requires Microsoft Access (Windows) or the free Microsoft Access Runtime which has NO monthly fees or subscriptions. Compatible with Windows 10 and 11.

How It Solves These Problems

Benefits

Action Reports

Common Questions

What You Get

Fast Start

Fast Start

System Requirements

YouTube Video Demo