Frequently Asked Questions

Everything you need to know about our databases.

Do I need Microsoft Access to use these databases?

You can use Microsoft Access on Windows, or the free Microsoft Access Runtime. The Runtime has NO monthly fees or subscriptions. Works on Windows 10 and 11.

Is this a subscription?

No. One-time purchase with lifetime access. You own the database forever. No recurring fees.

When do I get the download?

Catalog databases: Immediately after PayPal completes your payment.
Custom databases: Within 24 hours via email after payment.

Does it work on Windows 10 and 11?

Yes—compatible with both Windows 10 and 11. Not compatible with Mac.

How fast can I start using it?

Most people are up and running the same day—download, open it, and start entering data. No installation or setup required.

What if I'm not very technical?

These databases are designed for simple, day-to-day use with pre-built forms for easy data entry. If you can click a mouse, you can use this.

Can I customize the database after I buy it?

Yes! You own the database file and can modify it yourself if you know Access, or hire a developer. See our Support Directory to find Access experts.

What's the difference between catalog and custom databases?

Catalog databases ($9-$19): Pre-built for common industries. Instant download. Ready to use immediately.
Custom databases ($79): Built specifically for YOUR business based on your requirements. 24-hour delivery.

Can multiple people use the database at the same time?

Yes, if you place the database on a shared network drive. Multiple users can view and edit data simultaneously. Access handles multi-user scenarios automatically.

What payment methods do you accept?

We accept PayPal, credit cards, debit cards, and Venmo through our secure PayPal checkout.

Do you offer refunds?

Catalog databases are final sale due to instant delivery. For custom databases, we offer a full refund if we can't deliver a working database that meets your requirements within 7 days.

Can I try before I buy?

Yes! Download our free demo database to see exactly how our databases work. No email required.

What if I need help using the database?

Contact us via our support page. We typically respond within 24-48 hours. For advanced customization, see our expert directory.

Still have questions?

We're here to help. Contact our support team.

Contact Support